Introduction
At Elyx CBD, we value your privacy and are committed to protecting your personal data. This privacy policy outlines how we collect, use, and protect your information in compliance with the General Data Protection Regulation (GDPR).
Data Collection
We collect personal data that you provide to us, such as your name, email address, phone number, and shipping details, when you make a purchase or interact with our website. We also collect non-personal data, such as your IP address and browsing behavior, through cookies to enhance your experience.
Use of Data
Your personal data is used to process your orders, manage your account, and provide customer support. We may also use your information to improve our website, send you marketing communications, or comply with legal obligations.
Data Sharing
We do not share your personal data with third parties, except when necessary to fulfill your order, such as with shipping companies or payment processors. In these cases, we ensure that third parties also comply with GDPR regulations.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You can request the deletion of your data at any time by contacting us at contact@elyxcbd.com.
Your Rights
Under the GDPR, you have the right to access, correct, or delete your personal data. You can also object to or restrict the processing of your data. To exercise any of these rights, please email us at contact@elyxcbd.com.
Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or disclosure.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and you will be notified via email if they significantly affect your rights.
Aqui está o texto atualizado em inglês, incluindo a informação sobre o prazo de entrega e possíveis atrasos devido à vistoria da Anvisa:
Purchase Policy
Payment Methods
We accept a variety of payment methods, including credit cards, debit cards, and online payment platforms. All transactions are processed securely to ensure your information is protected.
Order Processing
Orders are processed within 1-2 business days. Once your order is processed, you will receive a confirmation email with the tracking details. If there are any delays, we will notify you via email.
Shipping and Delivery
We offer nationwide shipping. Delivery times vary depending on your location. In the case of international orders, delivery times may be affected by customs clearance or inspections by Anvisa when the product is exported. Standard shipping typically takes between 5-10 business days.
Returns and Refunds
If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order. To be eligible for a return, the product must be unopened, unused, and in its original packaging.
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